In House Repair Questions
How much does it cost to repair my TV, Printer, Projector?
Please call the office for price ranges
Do you repair crack screens?
No we do not because cracked screen repairs normally outweighs the original price of the TV.
How long does the diagnostic review take ?
Diagnostics normally happen the same day. If parts research is necessary, it can take an additional 2-3 days. Estimates can be emailed, faxed or transcribed over the phone.
How is renovation project initiated?
Renovation project can be initiated by the clients. If you need to reconstruct your old house, a room or a basement, you need to appeal to us, approve the project and budget and we’ll start working.
How long does it take for the parts to come in?
Most times the standard is 2-3 business days. However some parts may be Large box items or on backorder which can take longer.
Can you guys do a in-house repair for my unit?
Yes. Depending on the make and model we do. We can let you know once you submit your appointment request.
Can you pick up my item?
No. Items shipped to our depot are shipped back to its original address, unless told otherwise.
Your office is too far and I need my unit repaired, can I ship it in?
Yes, please review the proper shipping instructions listed here! In addition, you must send the projector in with the repair order form and a return shipping label.
Remember, the diagnostic fee needs to be paid in full before the item is even looked at so please call the office to make sure your unit was received and they fee is paid in order for us to proceed.
Do I need to bring my wires and box in with my unit?
No. There is no need to send accessories, wires or remote controls. If the remote control has an issue then Yes.
Why are your fees non-refundable?
Please understand the Service Technician needs to disassemble the unit in order to find out what the problem is with the unit. This process takes time which= labor.
Can we get an estimate for the unit?
We do not give estimates over the phone. Machines are shipped to our depot. Once the machine is processed, we will request payment for the diagnostic fee before sending out the Estimate.
These time frames are too long I need my unit fixed ASAP, do you do rush orders?
Yes and No. During peak Repair season we can not rush repairs. Repairs are on a first-come first-serve basis. During normal repair season, we normally take 2-3 days for estimates and upto 10 days for repairs.
OMG, I just got my unit back and it is still having problems?
I know this is hard to believe however, sometimes units do get damaged on their journey back home. So please make sure your transporting your unit properly back home. In addition, please read the repair instructions thoroughly on your invoice before checking your unit.
I unhappy with your service and would like to make a complaint with the supervisor?
We apoligize for any inconvience and want to rectify the situation as soon as possible. Please go to the contact page and state the nature of the concern and someone will contact you within 24 hours.
Appliance Repair Questions
What is the process if you’re my 3rd party assigned repair center?
Depending on your warranty company we have to follow their standard procedures. Mostly all warranty companies require us to go to the home and preform a diagnostic.
What happens after the diagnostic?
Our office contacts the warty company to see if we need an approval. If so this process takes at least a day.
When does my parts come in?
Most times the standard is 2-3 business days. However some parts may be Large box items or on backorder which can take longer. When parts arrive, your technician will be notified to review your work order and expedite the repair.
Can I book an appointment now before my parts arrive?
No, we can only book an appointment when the parts have arrived.
I don’t have a warranty but needs service quick, what do I do?
Simple click on the Appointment Buttom to book an appointment. All non-warranty customers must make an appointment this way so your information in imported into our system.